Beats Repair

It started with a call, by Tuesday I had an empty box, & by Thursday I had a brand new set of headphones.

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While I was not impressed to find a tear in the material ear cup on my Beats Solo Pro headphones, I am blown away at the speed with which Apple handled the repair process.

TL;DR: Logistics is nuts!

2020.06.14

12:01

Tear discovered.

12:03

I contacted Apple support & told them about the tear I’d discovered to set up a repair. In Canada, Beats headphones needing repair can’t be repaired or swapped out in-store, so the product would need to be sent off for replacement.

12:09

With my call to Apple support finished, I received an email with [support information] about how to package the headphones to send back to Apple.

12:31

I received an email confirming my repair & a link to track its status.

2020.06.15

07:55

An empty return box is picked up by FedEx from Middletown, Pennsylvania.

2020.06.16

04:19

The return box departs Memphis and lands in Calgary at 07:17, with a scheduled delivery by noon.

11:59

With a minute to spare, the courier arrives at my door to deliver the box. He graciously waits while I toss… I mean… package the headphones like Apple’s support document outlines into the empty box and hand it back to him to send back repair.

18:12

The headphones depart Calgary to be sent whatever part of the world it is that they go for repairs.

2020.06.17

08:41

At 08:41, the headphones are on a truck and delivered to Apple at 09:07.

15:12

A headphone replacement was approved, and I received a notification that the shipping information has been forwarded to the courier.

20:27

The courier picks up the replacement headphones, which arrive in Memphis, TN, at 23:30 that evening.

2020.06.18

06:26

After departing Memphis at 03:59, the headphones arrive in Calgary by 06:26, clear customs, and are out for delivery by 09:04.

11:05

The replacement headphones are delivered.