Apple Store Reopening Timeline: May
May saw Apple reopen over half of its retail stores globally. By the end of May, 263/510 Apple locations had returned to some level of operation.
This post is the fourth of a multi-entry series covering the Apple Store retail closing and reopening strategy in response to the COVID-19 pandemic. This entry includes the month of May 2020.
Entry Series:
May 04, 2020
Location: 🇦🇹 Austria
Apple announced that its sole store in Austria (Apple Kärntner Strasse) would reopen on May 05 with reduced hours and social distancing precautions.
Location: 🇦🇺 Australia
Apple announced that 21/22 retail locations in Australia (one store remains closed due to remodelling) would reopen on May 07.
In a statement, Apple said:
"To start, we will open with additional safety procedures including temperature checks, social distancing and an adjusted schedule, to ensure customers and employees continue to stay healthy. Our social distance protocol means a limited number of visitors in the store at one time so there may be a delay for walk-in customers."
Sources: Most Australian Apple Stores to reopen this week & Apple Says It Will Reopen Australia, Austria Stores This Week
May 05, 2020
Location: 🇦🇹 Austria
Apple Kärntner Strasse reopens.
May 07, 2020
Location: 🇦🇺 Australia
Twenty-one of Apple's 22 retail stores across the continent of Australia reopen. Only Apple Sydney remains closed for remodelling.
May 08, 2020
Location: 🇺🇸 USA
Bloomberg reported that Apple plans on reopening six retail stores in the US starting next week, beginning in Idaho, South Carolina, Alabama, and Alaska. The first location to open will be in Boise, Idaho, on May 11, 2020, with the other five locations in the other states reopening later in the week.
Source: Apple Will Begin to Reopen U.S. Stores in Four States
Location: 🇩🇪 Germany
Today Apple announced that all 15 of Apple's retail locations in Germany would reopen on May 11, 2020. Like other sites, Apple stores in the country will focus on service and support, encouraging customers to shop online and warning that walk-in customers may experience delays due to social distancing measures. Reduced hours, masks, and temperature checks will also be implemented.
Source: Apple Stores in Germany next to begin reopening on May 11
May 09, 2020
Location: 🇨🇭 Switzerland
Apple announced that it is preparing to open its four Apple retail locations in Switzerland on May 12, 2020.
May 11, 2020
Location: 🇺🇸 USA
Apple's retail store in Boise, Idaho reopens.
May 12, 2020
Location: 🇺🇸 USA
Apple has updated its website listing that its retail store in Alaska will reopen on Friday, May 15.
Location: 🇨🇭 Switzerland
Apple reopens its four retail locations in Switzerland.
May 13, 2020
Location: 🇺🇸 USA
Apple retail stores on King Street in South Carolina, and Apple Bridge Street and The Summit in Alabama reopen today.
May 14, 2020
Location: 🇮🇹 Italy
Apple's Nave de Vero store was brielfy listed as opening on May 19, with other sources stating that Apple was planning to reopen 10 of it's 17 stores with the exception of stores in the Piedmont and Lombardy regions. Later that same afternoon, Apple retracted the opening information on its website.
Sources: Apple riapre 10 dei 17 Apple Store italiani il 19 Maggio & First Apple Store in Italy won't reopen on May 19
May 15, 2020
Location: 🇮🇹 Italy
Apple confirms that 10 of its 17 retail stores, excluding those in the Lombardy and Piedmont regions, will reopen on May 19, 2020. These stores were the first outside of mainland China to close due to the coronavirus nearly 10 weeks ago, ahead of Apple's decision days later to close all their retail stores outside of Greater China.
According to AppleInsider:
"The currently confirmed stores opening include the ones in Florence, Eastern Rome, and Central Sicily. Still remaining closed include those in Leone and Milan's Piazza Liberty"
These stores include:
Apple Nave de Vero, Mestre
Via Rizzoli, Bologna
Le Befane, Rimini
I Gigli, Campi Bisenzio
Firenze, Firenze
Portia di Roma, Roma Bufalotta
Euroma 2, Roma EUR
RomaEst, Roma Lunghezza
Campania, Marcianise
Centro Silicilia, Misterbianco
Source: Apple announces that some Apple Stores are reopening in Italy on May 19
May 17, 2020
Location: 🇨🇦 Canada & 🇺🇸 USA
Today Apple announced the opening of more than 25 stores in the United States & 12 in Canada in the coming week.
In a letter to customers, Apple's SVP of Retail + People Deirdre O'Brien outlined the measures stores are taking to protect customers:
“In every store, we're focused on limiting occupancy and giving everybody lots of room, and renewing our focus on one‑on‑one, personalized service at the Genius Bar and throughout the store.
We're also taking some additional steps in most places. Face coverings will be required for all of our teams and customers, and we will provide them to customers who don't bring their own. Temperature checks will be conducted at the door, and posted health questions will screen for those with symptoms — like cough or fever — or who have had recent exposure to someone infected with COVID‑19. Throughout the day, we're conducting enhanced deep cleanings that place special emphasis on all surfaces, display products, and highly trafficked areas."
In her letter O'Brien also promotes Apple's emphasis on contactless/curbside service for pick-up and drop off:
"For many stores, that will mean curb‑side pick‑up and drop off. If you choose to buy online, we can ship to your home or make your new items available for convenient pick‑up at our stores."
Sources: Store Opening Letter & Apple details its approach to safety in retail stores, plans to reopen more than 25 US locations next week
May 18, 2020
Location: 🇺🇸 USA
Apple Opens 17 Retail Stores across the US in the states of California, Washington, Florida, Colorado, and Hawaii. These stores were:
California:
Arden Fair, Sacramento
Roseville, Roseville
Higuera Street, San Luis Obispo
Washington:
Tacoma Mall, Tacoma
Southcenter, Tukwila
Bellevue Square, Bellevue
University Village, Seattle
Alderwood, Lynnwood
River Park Square, Spokane
Florida
Altamonte, Altamonte Springs
Florida Mall, Orlando
Millenia, Orlando
St. Johns Town Center, Jacksonville
Hawaii
Kahala, Honolulu
Royal Hawaiian, Honolulu
Ala Moana, Honolulu
Colorado
The Promenade Shops at Briargate, Colorado Springs
Location: 🇨🇦 Canada & 🇺🇸 USA
Apple also announced the reopening of several more US & Canadian retail stores for May 21, 2020 - including three stores in Florida, one location in Arkansas, and all four retail locations in Alberta, Canada.
May 19, 2020
Location: 🇮🇹 Italy
Announced back on May 15, today Apple reopened 10 of its 17 retail stores in Italy.
May 20, 2020
Location: 🇨🇦 Canada & 🇺🇸 USA
On Wednesday, Apple opened six stores across in the US, including four additional stores in California & two locations in Oklahoma, and eight retail locations in Canada.
UNITED STATES
California
Vintage Faire, Modesto
Del Monte, Monterey
Fashion Fair, Fresno
Valley Plaza, Bakersfield
Oklahoma
Penn Square, Oklahoma City
Woodland Hills, Tulsa
CANADA
British Columbia
Guilford Town Ctr., Surrey
Coquitlam Ctr., Coquitlam
Metrotown, Burnaby
Richmond Ctr., Richmond
Oakridge Ctr., Vancouver
Pacific Ctr., Vancouver
Halifax
Halifax Shopping Ctr., Halifax
Winnipeg
Polo Park, Winnipeg
May 21, 2020
Location: 🇨🇦 Canada & 🇺🇸 USA
All four Apple stores in Alberta, Canada reopen in addition to four more locations in the United States in Florida & Arkansas.
UNITED STATES
Florida:
Brandon, Brandon
University Town Center, Sarasota
International Plaza, Tampa
Arkansas:
The Promenade at Chenal, Little Rock
CANADA
Alberta:
Chinook Ctr., Alberta
Market Mall, Alberta
Southgate Ctr., Alberta
West Edmonton, Alberta
May 25, 2020
Location: 🇯🇵 Japan
Apple announced that it will begin reopening some of its 10 retail stores in Japan this week. Starting on May 27th, Apple will reopen:
JAPAN
Fukuoka, Fukuoka
Nagoya Sakae, Nagoya
Location: 🇦🇺 Australia
Today apple also announced the reopening of its last store in Australia - Apple Sydney - on May 28. This store had a delayed reopening due to remodelling compared with the rest of the continent which reopened its 21 other stores back on May 07, 2020.
Sources: Apple to Start Reopening Stores in Japan This Week & Sydney’s flagship Apple Store reopens May 28 following renovations
May 26, 2020
Location: 🇸🇪 Sweden
Apple announced that two of their three stores in Sweden will reopen on May 28. These locations are:
SWEDEN:
Emporia, Malmö
Väila Centrum, Helsingborg
Location: 🇮🇹 Italy
On May 27, Apple will reopen two more Apple Stores in Italy.
ITALY
Le Gru, Grugliasco
Via Roma, Torino
Location: 🇺🇸 USA
Apple will reopen over 100 US retail stores this week, many focused on either curtsied or storefront service & sales only. In a statement to 9to5mac, Apple stated:
“This week we’ll return to serving customers in many US locations. For customer safety and convenience, most stores will offer curbside or storefront service only, where we provide online order pick-up and Genius Bar appointments. Others will be open for walk-in customers and we encourage everyone to check their local store webpage for more information about hours at their preferred location. Customers can also visit apple.com for support by phone or chat.
We are committed to reopening our stores in a very thoughtful manner with the health and safety of our customers and teams as our top priority, and we look forward to seeing our customers again soon.”
Across 21 states, these stores include:
Arizona (In-store Service & Sales):
Chandler Fashion Center, Chandler
SanTan Village, Gilbert
Arrowhead, Glendale
Scottsdale Fashion Square, Scottsdale
Scottsdale Quarter, Scottsdale
La Encantada, Tucson
California (In-store Service & Sales):
Carlsbad, Carlsbad
Otay Ranch, Chula Vista
North County, Escondido
UTC, San Diego
Fashion Valley, San Diego
State Street, Santa Barbara
California (Storefront Service & Sales)
4th Street, Berkeley
Burlingame, Burlingame
Corte Madera, Corte Madera
Apple Park Visitor Center, Cupertino
Infinite Loop, Cupertino
Bay Street, Emeryville
Irvine Spectrum Center, Irvine
Los Gatos, Los Gatos
Fashion Island, Newport Beach
El Paseo Village, Palm Desert
Palo Alto, Palo Alto
Stanford, Palo Alto
Victoria Gardens, Rancho Cucamonga
Union Square, San Francisco
Chestnut Street, San Francisco
Promenade Temecula, Temecula
Broadway Plaza, Walnut Creek
California (Curbside Service & Sales):
Brea Mall, Brea
South Coast Plaza, Costa Mesa
Mission Viejo, Mission Viejo
Hillsdale, San Mateo
Santa Rosa Plaza, Santa Rosa
The Oaks, Thousand Oaks
Florida (In-store Service & Sales):
Aventura, Aventura
Boca Raton, Boca Raton
Coconut Point, Estero
The Galleria, Fort Lauderdale
Brickell City Centre, Miami
Dadeland, Miami
Lincoln Road, Miami Beach
The Falls, Miami
Waterside Shops, Naples
The Gardens Mall, Palm Beach Gardens
Wellington Green, Wellington
Georgia (In-store Service & Sales):
Augusta, Augusta
Georgia (Storefront Service & Sales):
Avalon, Alpharetta
Cumberland Mall, Atlanta
Lenox Square, Atlanta
Perimeter, Atlanta
Mall of Georgia, Buford
Indiana (Storefront Service & Sales):
University Park Mall, Mishawaka
Kansas (Storefront Service & Sales):
Leawood, Leawood
Kentucky (Storefront Service & Sales):
Fayette Mall, Lexington
Oxmoor, Louisville
Michigan (Curbside Service & Sales):
Briarwood, Ann Arbor
Partridge Creek, Clinton Township
Eastwood Towne Center, Lansing
Twelve Oaks, Novi
Somerset, Troy
Missouri (Storefront Service & Sales):
Country Club Plaza, Kansas City
Saint Louis Galleria, St. Louis
West County, St. Louis
Nevada (In-store Service & Sales):
Summerlin, Las Vegas
Town Square, Las Vegas
Summit Sierra, Reno
New Mexico (Storefront Service & Sales):
ABQ Uptown, Albuquerque
New York (Curbside Service & Sales):
Eastview, Victor
Ohio (Storefront Service & Sales):
Summit Mall, Akron
The Greene, Beavercreek
Kenwood Towne Centre, Cincinnati
Easton Town Center, Columbus
Polaris Fashion Place, Columbus
Crocker Park, Westlake
Eton, Woodmere
Oregon (Storefront Service & Sales):
Pioneer Place, Portland
Pennsylvania (Storefront Service & Sales):
Shadyside, Pittsburgh
South Carolina (In-store Service & Sales):
Haywood Mall, Greenville
Tennessee (Storefront Service & Sales):
Cool Springs Galleria, Franklin
West Town Mall, Knoxville
Texas (In-store Service & Sales):
Barton Creek, Austin
Domain Northside, Austin
Baybrook, Friendswood
Highland Village, Houston
Houston Galleria, Houston
Memorial City, Houston
Willowbrook Mall, Houston
La Cantera, San Antonio
North Star, San Antonio
First Colony Mall, Sugar Land
The Woodlands, The Woodlands
Texas (Storefront Service & Sales):
Knox Street, Dallas
NorthPark Center, Dallas
Galleria Dallas, Dallas
Cielo Vista Mall, El Paso
University Park Village, Fort Worth
Southlake Town Square, Southlake
Utah (Storefront Service & Sales):
Station Park, Farmington
Fashion Place, Murray
City Creek Center, Salt Lake City
Virginia (In-store Service & Sales):
MacArthur Center, Norfolk
Lynnhaven Mall, Virginia Beach
Wisconsin (Storefront Service & Sales):
Hilldale, Madison
May 27, 2020
Location: 🇮🇹 Italy
Apple reopens two more Apple Stores in Italy: Apple Le Gru & Apple Via Roma. 12 of Apples 17 retail locations in Italy have now reopened.
Location: 🇯🇵 Japan
Apple reopens its first two retail locations inside of Japan - Apple Fukuoka & Apple Nagoya Sakae.
May 28, 2020
Location: 🇦🇺 Australia
Apple Sydney (under renovation on date when Apple reopened its 21 other stores in Australia) reopened today. All 22 retail locations in Australia are now open & operating.
Location: 🇸🇪 Sweden
Two of Apple’s three retail location in Sweden reopened today: Apple Emporia & Apple Väila Centrum.
May 29, 2020
Location: 🇹🇭 Thailand
Apple’s sole retail presence in Thailand - Apple Iconsiam in Bangkok - announced that they would reopen on June 01, 2020.
May 31, 2020
Location: 🇺🇸 USA
Apple temporarily closed the majority of it’s US retail locations on Sunday (of which 140/271 had reopened by late May) as a precaution to vandalism and looting arising from riots and protests across the country sparked by the death of George Floyd last week.
In a statement, Apple said:
“With the health and safety of our teams in mind, we’ve made the decision to keep a number of our stores in the US closed on Sunday.”
While not COVID-19 related, this may affect Apple’s timeline for reopening while repairing its damaged retail locations and waiting for riots to subside.
Source: Apple temporarily closes US retail stores in wake of widespread looting and protests
